jili38 Privacy Policy

1. Data Controller

jili38 acts as the data controller in respect of the personal data collected through the jili38 platform. As data controller, jili38 determines the purposes for which, and the means by which, your personal data is processed. All data collection and processing activities described in this Policy are carried out by jili38 or by trusted third-party processors acting on jili38's behalf under written data processing agreements.

If you have any questions about how jili38 handles your personal data, or if you wish to exercise any of your data subject rights described in this Policy, you can contact us at any time using the details in Section 14 of this Policy. Our support team operates 24/7 on Philippine Standard Time (PST) and is equipped to handle all data-related queries in English.

2. Personal Data We Collect

jili38 collects personal data across several categories depending on how you interact with the platform. The table below summarizes the categories of data we may collect and typical examples within each category.

jili38 does not intentionally collect or process sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond what is inherent in ID document verification), or health data, unless you voluntarily disclose such information in the context of a responsible gaming self-exclusion request or a support communication.

3. How We Collect Your Data

jili38 collects personal data through the following channels:

When you register a jili38 account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotional offer, you directly provide us with personal data. The accuracy of directly provided data is your responsibility, and providing false information is a violation of our Terms & Conditions.

When you visit jili38, our platform automatically collects technical data about your device and browsing session through cookies, server logs, and similar technologies. This data is used for platform security, fraud prevention, and anonymous aggregate analytics. See Section 9 for full details on our cookie practices.

When you complete a deposit or withdrawal via GCash, PayMaya, BPI, BDO, or Metrobank, our payment processing partners may share transaction confirmation data with jili38 for the purpose of crediting your account and reconciling financial records. jili38 does not store full payment credentials — only the reference data necessary to identify and record the transaction.

jili38 may use trusted third-party identity verification services to assist with KYC document review. Any data shared with such partners for this purpose is governed by a written data processing agreement and used solely for verification purposes.

4. How We Use Your Personal Data

jili38 uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your jili38 account, process logins, and manage account settings;
• Identity verification: To conduct KYC checks required before processing any withdrawal, in compliance with anti-money laundering obligations;
• Payment processing: To process deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, and Metrobank;
• Gaming services: To provide access to all jili38 games including slots, live casino, sports betting, and bingo, and to record game outcomes and transaction history;
• Customer support: To respond to your queries, resolve disputes, and manage formal complaints;
• Responsible gaming: To enforce deposit limits, session time limits, cooling-off periods, and self-exclusion requests you have set on your account;
• Fraud prevention & security: To detect and prevent fraudulent account activity, money laundering, unauthorized access, and bonus abuse;
• Regulatory compliance: To meet our obligations under applicable regulations governing online gaming operations serving Filipino players;
• Platform improvement: To analyze anonymous aggregate usage patterns and improve the design, performance, and game selection of jili38;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive such communications.

5. Legal Basis for Processing

jili38 processes your personal data on the following legal bases:

6. Data Sharing & Third Parties

jili38 may share your personal data with the following categories of recipients:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank — solely to process your deposits and withdrawals in PHP ₱;
• KYC and identity verification providers: Trusted partners who assist jili38 in verifying the authenticity of government-issued IDs submitted during account verification;
• Game software providers: Third-party game studios and live casino operators whose games are hosted on the jili38 platform may receive anonymized session data necessary to operate their game logic;
• IT infrastructure and cloud providers: Secure hosting, database, and content delivery partners who process data on jili38's behalf under written data processing agreements;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory request, jili38 will disclose personal data to the relevant Philippine authorities;
• Professional advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party data processors engaged by jili38 are required to maintain appropriate technical and organizational security measures and are prohibited from using your personal data for any purpose other than the specific service they provide to jili38.

7. Data Retention

jili38 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory guidance governing online gaming operations. The general retention periods applied by jili38 are outlined below:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with you as an individual. Anonymized aggregate data may be retained indefinitely for statistical analysis and platform improvement purposes.

8. Data Security

jili38 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• AES-256 encryption for all data stored on jili38 servers;
• TLS 1.2+ encryption for all data transmitted between your browser or device and jili38 servers;
• Multi-factor authentication options for player account logins;
• Role-based access controls ensuring only authorized jili38 personnel can access personal data, and only to the extent required for their role;
• Regular third-party security penetration testing and vulnerability assessments;
• Automated fraud detection systems that flag unusual account activity in real time;
• Strict data processing agreements with all third-party service providers.

9. Cookies & Tracking Technologies

jili38 uses cookies — small text files stored on your device — and similar tracking technologies to operate the platform, maintain your session, prevent fraud, and collect anonymous analytics. We categorize our cookie usage as follows:

jili38 does not use third-party advertising cookies, retargeting pixels, or social media tracking cookies. Your browsing activity on jili38 is not shared with advertising networks. You can manage or clear cookies at any time through your browser's privacy settings. Note that disabling strictly necessary or security cookies may prevent jili38 from functioning correctly.

10. Your Data Rights

As a jili38 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact jili38 support at [email protected] with the subject line "Data Rights Request – [Your Account ID]". We will acknowledge your request within 48 hours and provide a substantive response within 30 days.

You have the right to request a copy of all personal data jili38 holds about you, including the categories of data, the purposes for which it is used, and the third parties with whom it has been shared.

If any personal data jili38 holds about you is inaccurate or incomplete, you have the right to request that we correct it. For name or date of birth corrections, we may require supporting documentation.

You have the right to request that jili38 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that certain data must be retained for regulatory compliance periods as described in Section 7, and erasure requests cannot override these obligations.

You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to request that it be transferred to another service provider where technically feasible.

You may withdraw your consent to receive marketing communications from jili38 at any time by updating your preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11. Minors & the 21+ Age Requirement

As a parent or guardian , if you believe a minor has registered on jili38 using false information, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will investigate and act within 24 hours. jili38 takes underage gambling extremely seriously and cooperates fully with parental requests and regulatory directives on this matter.

During the registration process, jili38 requires all applicants to declare that they are at least 21 years of age. KYC document verification — which includes government-issued photo ID showing date of birth — is required before any withdrawal is processed, and jili38 reserves the right to request KYC documents at any stage if there is any doubt about a player's age. Providing false information about your age is a serious violation of our Terms & Conditions and may result in permanent account closure and forfeiture of balances.

12. Marketing Communications

jili38 may send you promotional emails, SMS messages, and in-platform notifications about new games, bonus offers, tournaments, and platform updates — but only where you have expressly opted in to receive such communications during registration or through your account settings.

We respect your inbox. jili38 marketing communications will always:

• Clearly identify jili38 as the sender;
• Include a straightforward unsubscribe mechanism in every email;
• Reflect your stated language and contact preferences;
• Never be sent to players who have activated a self-exclusion or cooling-off period on their account;
• Never be sent to players who have requested removal from all marketing communications.

To update your marketing preferences at any time, log in to your jili38 account, navigate to account settings, and adjust your communication preferences. Alternatively, contact our support team at [email protected]. Opt-out requests are processed within 5 business days. Note that opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, and security alerts — these are sent regardless of marketing preference as they are necessary for account management.

13. Changes to This Policy

jili38 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal and regulatory requirements. When we make material changes to this Policy, we will:

• Update the "Last Updated" date displayed at the top of this page;
• Post a prominent notice on the jili38 platform informing registered players of the update;
• Where required by law or the significance of the change warrants it, send a direct notification to your registered email address.

Your continued use of the jili38 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any material changes to this Policy, you should stop using jili38 and may request account closure by contacting our support team. We encourage you to review this Policy periodically to stay informed of how jili38 protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jili38's handling of your personal data, our dedicated support team is available 24 hours a day, 7 days a week on Philippine Standard Time.